Case Study: Manufacturing Firm – IT Modernisation

Published: October 2025

A regional manufacturing company faced legacy IT issues, slow ticket resolutions, and limited visibility across departments. HyperStorm was engaged to modernise their IT environment and introduce automation using ServiceNow.

Challenge

Multiple systems were disconnected, creating workflow bottlenecks and data silos across operations and support teams.

Solution

• Implemented ServiceNow ITSM for unified ticket and asset management
• Integrated workflows between maintenance, production, and IT
• Deployed reporting dashboards for leadership insights

Outcome

Within three months, ticket resolution time dropped by 60%, and IT team productivity increased significantly through automated assignments and escalation rules.

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